Refund Policy

Everything we sell is digital and is added to your account as soon as Stripe confirms the payment. From that point the purchase is final. This applies whether or not you have used what you bought.

The exceptions are the ones in sections 3 and 5, refunds the law requires, and cases where we decide to refund at our discretion.

If you live in the EU, you normally have 14 days to withdraw from an online purchase. For digital content this right ends once delivery begins, if you asked for immediate delivery and accepted that you would lose the right.

Our purchases are delivered immediately. By completing a purchase you ask us to deliver it at once and you accept that you lose your right of withdrawal when it is delivered. If a purchase has not been delivered, you can still withdraw from it.

If you were charged but did not receive what you bought, or it does not work as described, contact us. We will deliver it, fix it, or refund you. This does not depend on the time limit in section 8.

• Token packs are not refunded once the Tokens are in your wallet, whether you have spent them or not.
• New Account Pack, Seven-Day Pack, Contract Pack, Contract Set and Founder's Pack are not refunded once delivered. They can include items, badges or membership time that would have to be taken back.
• If you have a problem with a pack that section 3 does not cover, open a ticket. We look at each case, but a ticket does not guarantee a refund.

Pro Card

Pro Card is a single payment for 30 days. It does not renew and is not refunded once it starts.

Elite and All-Star

• Elite and All-Star renew automatically each month or year until you cancel. Each renewal is charged at the start of the period and is not refunded.
• You can cancel at any time from your wallet, through Stripe's billing page. Cancelling stops the next renewal. You keep the membership until the end of the period you paid for. We do not refund part of a period.
• Your first membership on each tier may start with a 3-day free trial. If you do not cancel before the trial ends, the first period is charged when it ends. We record that you used the trial, so each tier's trial can be used once per account.

If you think a charge is wrong or was not made by you, contact us before you dispute it with your bank. We will look into it and refund confirmed unauthorised charges ourselves.

If a payment is disputed, staff review the account. While the dispute is open we may suspend the account, or freeze the currency, items and membership bought with that payment. We may contest disputes about purchases made under these terms.

• A refund goes back to the payment method you used. How long it takes depends on your bank or payment provider.
• When a purchase is refunded or a dispute is lost, staff may remove what it paid for: Tokens, items, badges and membership time. If the Tokens have already been spent, we may remove currency or items of the same value instead.
• Referral rewards earned from the purchase are taken back from the member who referred you.

Except under section 3, ask within 7 days of the purchase. Include your username, the date of the purchase, the product and what went wrong. The receipt we emailed you has the details we need.